You can contact OrynPrime by email at [email protected]. Messages are read by the editorial desk, and we aim to reply to correction reports within a few working days.
Please write in English and keep attachments to screenshots of the page or message concerned. We do not reply to requests for trading help, and we delete messages that contain personal financial details without reading further than needed to identify them.
Good reasons to write
- A factual error. Include the page address, the sentence and, if possible, the primary source that shows the correct figure or rule.
- A broken calculator or example. Tell us the inputs you used and the result you expected.
- A topic suggestion for a guide or a glossary entry.
- Impersonation. If someone has used the OrynPrime name to contact you about trading or investing, please tell us, and report it to your regulator.
What we cannot help with
OrynPrime is not an exchange, broker, wallet or adviser, so we cannot:
- open, close or look up trading accounts, or process deposits and withdrawals;
- recover funds lost to a platform, scam or mistaken crypto transfer;
- recommend a provider, coin, share or strategy, or review your trades;
- give personal financial, tax or legal advice.
If you have lost money to a suspected scam, contact your bank or the exchange you paid from straight away, then your regulator and police. Our guide on spotting trading scams lists the steps. We will never ask you for passwords, identity documents, recovery phrases or payment.